PURELEI

Do you have any questions? Feel free to contact our Kokua Bot via the chat icon at the bottom right of your screen or contact our customer service via our <a href="https://purelei.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>. We will process your request within the next 3-5 business days. Customer service: via our <a href="https://support.purelei.com/hc/de/requests/new?ticket_form_id=360000903099" rel="undefined" target="_self">contact form</a> Influencer cooperation request: <a href="collab@purelei.com" target="_self">collab@purelei.com</a> Partner cooperation request: <a href="partnerships@purelei.com" target="_self">partnerships@purelei.com</a><div data-block="true" data-editor="493ic" data-offset-key="9lghu-0-0">&#xA0;</div>&#xA0;

Do you have any questions?Feel free to contact our Kokua Bot via the chat icon at the bottom right of your screen or contact our customer service via our contact form. We will process your request within the next 3-5 business days. Customer service:

How do I contact the customer service?

Questions about your order

Customer account

Curious about new promotions from PURELEI?

Fine Jewelry Collection

Brand relaunch at PURELEI

General information

Giveaway Terms & Conditions – Advent Calendar

PURELEI Advent Calendar 2025

Around the newsletter

Newsletter

Current offers at PURELEI

What are the shipping methods? What do they cost?

What does my delivery status mean?

Shipping countries and customs costs

Packing station

Shipping & Delivery

All around your account

All around your order

All around the rating codes

Refer a friend

All Around Gift Cards & Discount Codes

I would like to redeem my discount code, my voucher card

Installment purchase

What payment methods do you accept?

Payment options

My order is faulty/incomplete/wrong

Warranty and Guarantee

Orders via Amazon

Complaint

How can I return goods?

What is my right of return?

Klarna returns

How does an exchange of items work?

Has my return already arrived?

Return

I have been refunded the wrong amount. What now?

Refund

How to determine your ring size

Ring size

All around our jewelry

How should I care for my jewelry?

Materials

Will sold-out jewelry be available in the shop again?

Availabilities

Jewelry & Materials

Mahina Club Premium Shop

What is the Mahina Club?

What is the difference between the flexible and the 3, 6 or 12 month subscriptions?

What happens if I reactivate my Mahina Club?

How can I manage my subscription?

Can I pause my subscription?

How can I change my address for the Mahina Club?

How can I change the payment method for my Mahina Club?

Can I exchange or return the Mahina Club?

Mahina Club Information

Mahina Club

What is the PURELEI Loyalty Program?

How do I register for the PURELEI Loyalty Program?

All about LEI points

All about PURELEI Loyalty

PURELEI Loyalty

What is PURELEI Beauty?

Our products - Good to know

Complaints and returns

PURELEI Beauty

PURELEI Store Munich

All about payment in the PURELEI Store

PURELEI Store in Munich

How do I contact the customer service?Updated 2 months ago