My order is faulty/incomplete/wrongUpdated 8 days ago

We will be happy to help you with your complaint. 🌺

We sincerely apologize if you have experienced any inconvenience in connection with your order.

In this case, please contact our customer service team directly using the following form. We will deal with your request as quickly as possible.

Please do not register the defective/wrong or incomplete goods as a return. Our customer service will take care of your complaint.

Please always include your PL order number.

If the piece of jewelry in question is a gift, the buyer must contact us directly.

Defective piece of jewelry received

Please send us photos showing the entire piece of jewelry and the defect.

Incorrect piece of jewelry received

Please send us a photo of the entire order and the back of the box of the incorrect piece of jewelry.

A piece of jewelry is missing

Please let us know if you have received an empty box or if the item was missing completely.

Order via Amazon

Please report the complaint directly via Amazon. To do so, click on ‘PURELEI’ on the right-hand side of the product page and then on ‘Ask a question’.