Request SubmittedUpdated 5 hours ago

When will I receive a response to my request?
Our customer service team works hard every day to respond to your inquiry as quickly as possible.

How long does processing take?
Typically, we respond within 2–4 business days.
During especially busy periods (such as promotions, launches, or holidays), it may take a bit longer. In those cases, we kindly ask for your patience and thank you for your understanding.

I haven’t received a reply—what should I do?
Please check your spam or junk folder—sometimes our responses end up there by mistake.
Also, make sure your inbox isn’t full and delete some emails if needed.

How you can help us process your request faster
To help us handle your inquiry quickly and efficiently, we appreciate it if you can provide the following:

• Include your order number so we can locate your request right away.

• For complaints (e.g. damaged or incorrect items), please attach clear photos or videos that clearly show the issue.

• Missing a refund? Let us know which jewelry item it's for.

Once your request is received, you’ll automatically get a confirmation email.
Please don’t open multiple tickets for the same issue, as this may increase your wait time.

We’re here for you! 💗
Your satisfaction means the world to us. Thank you for your patience and for giving us the time to review your request carefully.