Currently we do not offer free returns. However, it is not excluded that we can offer you a free return on certain promotions in the future. Defective, incomplete or missing items cannot be registered via the returns portal, as we process these as co

Currently we do not offer free returns. However, it is not excluded that we can offer you a free return on certain promotions in the future.&#xA0;Defective, incomplete or missing items cannot be registered via the returns portal, as we process these as complaints. You can find all information <a href="https://purelei.gorgias.help/en-US/my-order-is-faulty-incomplete-wrong-1100581" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;This is how the return works: 1. Enclose the completed delivery bill with your return. If the delivery bill is missing, enclose a paper with the following information:&#xA0;- Name - Order number (PL.....) - Reason for return&#xA0;2. Send the return to: PURELEI GmbH Dudenstrasse 37-43 68167 MannheimWe recommend that you send your return insured back to us. In the case of uninsured shipping, we can not pay for the resulting damage in case of loss in the mail.&#xA0;It is best to keep your postal receipt as proof until you have received your refund.&#xA0;&#xA0;This does not apply to: - gift cards- Articles where something else is explicitly stated&#xA0;- Personalized articles (e.g. articles with personal engraving)- Please also note the rules for our Mahina Club (more info <a href="https://purelei.com/pages/mahina-club" rel="noopener noreferrer" target="_blank">here</a>)&#xA0;&#xA0; Please note: Sets (e.g. necklace sets) and jewelry boxes (e.g. surprise packages, Summer Essential Kits) can only be returned in full. Individual products cannot be exchanged.

How can I return goods?

You have the right to return the goods within 30 days of receipt of the package without giving reasons. This does not apply to:. - Advent calendar. - Voucher cards. - Personalised items (e.g. with engraving). - Mahina Club subscription - Click here f

You have the right to return the goods within 30 days of receipt of the package without giving reasons.&#xA0;This does not apply to: - Advent calendar- Voucher cards- Personalised items (e.g. with engraving)- Mahina Club subscription - Click <a href="https://purelei.gorgias.help/en-US/can-i-exchange-or-return-the-mahina-club-1100621" rel="noopener noreferrer" target="_blank">here for</a> more information- Jewellery for which other return conditions are explicitly stated on the product page- You may only return perfumes to us unopened. The right of return does not apply to opened bottles.- PURELEI Beauty products may only be returned unopened. Opened products are excluded from the right of return.&#xA0;We accept returns only for new and unworn items. If your jewelry shows a defect or an item is missing, it must be reported in advance. Otherwise there is no guarantee that the full purchasing price can be refunded.&#xA0;If you decide to return your items, but more than 30 days have passed since you received them, please contact customer service first to get a confirmation. Otherwise, your return will automatically be sent back to you.&#xA0;If you are returning jewelry from different orders in one package, please make sure that all items are placed in the correct boxes and that the delivery notes of the orders are filled in.&#xA0;If a minimum purchase value (MPV)** is specified, this must not be undercut in the case of a return. If the value falls below the MEW, the discount no longer applies. *If you received a free gift with your order, you must also return the free gift if after returning the items your order do not reach the minimum purchase value necessary to obtain the free gift.****Minimum purchase value (MPW): This applies to orders where a minimum purchase value is required, e.g. to receive a purchase advantage in the form of a discount code or piece of jewelry.&#xA0;&#xA0; &#xA0;

What is my right of return?

How to register your return with Klarna: 🌺. If you have placed an order with the Klarna payment method and want to return something, you have the option of pausing the invoice directly with Klarna to avoid reminder fees. Pause Klarna invoice:. If yo

How to register your return with Klarna: &#x1F33A;&#xA0;If you have placed an order with the Klarna payment method and want to return something, you have the option of pausing the invoice directly with Klarna to avoid reminder fees.&#xA0;Pause Klarna invoice:<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr wysiwyg-text-align-left" data-offset-key="buroe-0-0"><div class="LRou LRov">If you have selected Klarna Invoice Purchase as your payment method, you can pause the invoice until the return has been processed. To do this, click on &#x201C;Report return&#x201D; in your Klarna customer account and then on &#x201C;I have returned the goods&#x201D;. Returns can always be registered via Klarna as long as they are made within the return period of 30 days. You will then be informed in the app and by email if the pause is successful. You can see at any time in Klarna how long the pause is valid for the complete payment.&#xA0;Please note that we cannot extend your invoice deadline. If the payment deadline date on the invoice is exceeded, Klarna will automatically send you a reminder. In this case, please contact Klarna customer service. As a rule, it is sufficient to provide your name, the store name and your e-mail address.&#xA0;If you have returned your entire order to us and have not yet paid your invoice, you will receive a confirmation that your Klarna invoice has been canceled after your return has been processed.&#xA0;If you would like to return part of your order, simply reduce the invoice amount by the amount of the returned items and transfer the remaining amount to Klarna. If you have already transferred the full invoice amount, Klarna will transfer the corresponding amount of the returned items to your account.&#xA0;If you have accidentally registered an incorrect item for return, this will be automatically corrected as soon as we have processed the return. Alternatively, you can cancel the return with Klarna and register it again.&#xA0;If there are still problems that this article could not solve, you are welcome to send us an inquiry using the <a href="https://purelei.gorgias.help/em-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>.</div></div>&#xA0;

Klarna returns

Unfortunatly we do not offer exchanges, only refunds. We offer the possibility of a return within 30 days after receipt. Once your return arrives at our warehouse, we will refund the amount. On the meantime you can create a new order as usual, with t

Unfortunatly we do not offer exchanges, only refunds.&#xA0;We offer the possibility of a <a href="https://purelei.gorgias.help/en-US/what-is-my-right-of-return-1100596" rel="noopener noreferrer" target="_blank">return</a> within 30 days after receipt. Once your return arrives at our warehouse, we will refund the amount. On the meantime you can create a new order as usual, with the item you want.

How does an exchange of items work?

If you have properly returned your package to us, we will refund the purchase amount after receiving the goods. You will receive a notification via email for this. Generally we need a maximum of 10 days for the processing of your return. Please note

If you have properly returned your package to us, we will refund the purchase amount after receiving the goods. You will receive a notification via email for this. Generally we need a maximum of 10 days for the processing of your return.Please note that the amount will be refundet to you with the payment method you used for your order.You can see where the package is by looking at the tracking number of your return.&#xA0;Always keep the postal receipt of the return until the refund has been made.

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